May I take this opportunity to say thank you to those at the spares service. I ordered some parts online but had a problem with Pay Pal. Apparently the payment did not go through. The pop up window advised me to try again in 5 minutes and check if I had an Email from Pay Pal.
I left it till the next day still no Pay Pal Email so I redid the order and again Pay Pal had a problem. I decided to wait till after the weekend.
But the next day I had 2 Emails from Pay Pal, both transactions had gone through and been paid.
However on Tuesday I had a phone call, Sorry I forgot the name given, from the spares service. They had noticed two identical orders and questioned it. Result one order arrived today and the refund has gone back to my Pay Pal account.
We are quick to complain and slow to praise but credit where it is due excellent and caring service.
Thank you so much Harry
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- Harry44
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- Joined: Sat Dec 17, 2016 5:26 pm
- Location: SOMERSET UK
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